Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging or, if an installed item, safely and securely packaged.
To complete your return, we will require a request in writing (email).
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
1.1 REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 10 working days. Please note it may take additional days for your card provider/bank to credit the funds back to your account.
Should the original means of payment no longer be active or available, we will accept to pay back via bank transfer with a written email that outlines the correct bank paying co-ordinates.
1.2 MISSING REFUND CHECKLIST (if applicable)
If you haven’t received a refund yet, first check your bank account again.
If you have received confirmation from us that your refund is processed then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com so we can look further into this for you.
1.3 SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless deemed to be 'not as described'
1.4 EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
1.5 RETURN SHIPPING
To return your product, you should email us for the return address as our warehouse is not the same as the registered office.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Where our installation team are employed to conduct the return, a flat fee rate of £94.95 will be deducted from your refund for the return shipping cost.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
1.6 MISC FEES
In the event of an order being cancelled due to a 'change of heart' please note that the refund for such orders are in full, less the card acquiring fee which we are charged by and not returned by Stripe and/or Paypal - even when cancelled. These are the terms and conditions of the card payment acquirer and are not levies added by The Little Tulip Shop. Please note that this applies only to Credit/Debit Card purchases through the site, via the Stripe and Paypal payment gateways.